Excalibur Insurance
COVID-19 Missed Insurance Payments

Missed Insurance Payments: COVID-19

April 1, 2020


Excalibur Insurance – Missed Insurance Payments During the COVID-19 Pandemic

Missing an insurance payment may not seem like a big deal, but it makes it extremely difficult for us to find you a new insurer once you have been cancelled for non-payment.

Here are some ways that you can “help us, help you” due to extreme financial challenges during the COVID-19 Pandemic.

Rather than let your policy cancel for non-payment and risk being subject to higher rates as a result here are some ways we can help:

What Insurance Companies Are Doing

Many insurance companies are offering flexible solutions to help customers who are struggling to pay their insurance premiums. Generally, these concerns are being reviewed on a case-by-case basis, and the solutions provided vary based on the insurance company.

PLEASE BE ADVISED if you are concerned about being able to make your insurance payments, please discuss this in advance of your payment with your Excalibur broker. We can determine what payment provisions your insurance company is offering.

This is how some companies are handling payments going forward:

  • Defer upcoming payments for 30 days
  • Delay payments up to one month without penalty
  • Defer payments for one month and spread the balance equally across all remaining payments on their policy
  • Allowing customers to switch payment plans with no additional fees
  • More leniency with waiving NSF and reinstatement fees
  • Temporarily suspending all NSF returns
  • Extending the grace period on renewals

For more detailed information about how your insurance company is handling payment provisions, please contact your Excalibur broker directly.

To prevent lapses in coverage or an NSF on your insurance record, remember to notify us if you are going to be late on a payment or cannot make a payment – this gives us time to work with you to try and find a solution. If you have already received a cancellation notice, contact your broker immediately, to see if arrangements can be made to reinstate the policy.

Excalibur’s Digital Payment Solutions

In addition to having a number of contact options, we also have several solutions for remote payments.


Payments to our office can be made by etransfer to [email protected]. Please remember to send your broker a separate email with the answer to the security question.

Call our Office and Pay a Bill Over the Phone

General Phone Number: 1-888-298-7343

Clinton Phone Number: 519-482-9357

Exeter Phone Number: 226-423-3015

Mitchell Phone Number: 519-348-9150

Wingham Phone Number: 519-357-2851

Mail a Cheque to One of Our Offices

Excalibur Clinton Office:

56 Albert Street
Clinton, Ontario
N0M 1R0

Excalibur Exeter Office:

412 Main St S
Exeter, Ontario
N0M 1S0

Excalibur Mitchell Office:

68 Ontario Rd
Mitchell, Ontario
N0K 1N0

Excalibur Wingham Office:

317 Josephine Street
Wingham, Ontario
N0G 2W0

Set up Recurring Payments

Give us a call, and we’d be happy to walk you through the process of setting up recurring insurance payments through your bank account.