Excalibur Insurance Group
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Aiden FAQs2019-06-21T10:15:31-04:00

Connecting Amazon Alexa

& Excalibur’s Aiden

FAQ’s

Some frequently asked questions from our customers:

Yes, you can get Auto or Home quote on your audio device with Aiden. All you have to do is answer 5 simple questions and your audio device will give you 5 competitive quotes. If you select one of the quotes a broker will review it to make sure you’re getting the coverage you need and follow up at your convenience.

You can access Aiden on Excalibur’s Facebook page, excaliburinsurance.ca or via your Amazon Alexa or Google Home devices.

Aiden is your Digital Insurance Navigator. She lives on excaliburinsurance.ca and is constantly working to save Excalibur customers time and headaches by helping them navigate our website and better understand insurance. She knows the insurance business inside and out and is always learning new ways to help our customers.

You can interact with Aiden on the website, on our Facebook page, or via your audio device. Aiden uses artificial intelligence (AI) and natural language processing (NLP) to answer a wide range of questions about insurance. As Aiden interacts with people, her knowledge base and insight expands every day through both human and machine learning.

Aiden can:

  • Give you Quotes real time for: Home, & Auto Insurance
  • Request an Email Quote for All Policy Types on Your Behalf
  • Answer Insurance Questions
  • Direct you to In-depth Pages and Content to Answer Questions
  • Help You Navigate the Site
  • Book an Appointment with a Broker
Aiden will be able to assist with the following topics: Personal Insurance (including health, life, & travel), Auto Insurance (including classic car, high risk auto, & young drivers), Home Insurance (including house, condo, renter’s, flood, & cottage), Recreation Insurance (including motorcycle, snowmobile, watercraft, ATV, & RV), Business Insurance (including home based business, tech, contractors, business auto & landlords), and Farm Insurance.
You can message Aiden 24 hours a day, 7 days a week.
If Aiden cannot answer a question, she’ll seamlessly forward guests to a live agent for further assistance. If the question comes in after hours or on a holiday our staff will follow up once our office re-opens.

No. Aiden can be accessed by sending her a message on the website. However, if you’d like to use her on your audio device you will have to set her up. Click for setup instructions to Amazon Alexa and Google Home.

Not yet. Aiden can quote you a price on Home or Auto, but we won’t bind and issue a policy until one of our qualified brokers has reviewed all the details to make sure a) there are no errors that would get you denied coverage, b) you have the coverage you’ll need, and c) there aren’t any additional spots where we could be saving you money.
Aiden only ever uses your personal information when you’ve asked for follow up on something. For example, if you’ve requested a quote the information you input and your contact information will go to one of our brokers so they can give you a call or an email to confirm your quote, discuss coverage, and bind your policy. If you’re already a client, we’ll use it to identify your account and follow up with you to make your requested changes. None of your personal information is stored in the program or retained for any reason other than your requested purpose.
Not yet! Chatbots are a new and exciting technology – which also means that there aren’t that many interfaces built between them and other platforms yet, especially not ones that are safe enough to put personal information through. Once the technology exists that we can to do it securely without any risk to our clients’ data we’ll implement this functionality.
Aiden is meant to work in tandem with our existing services, so if you ask a question that Aiden can’t answer she’ll contact a member of staff who will take over the chat. However, if you’d like to speak to one of our brokers directly you can call 1-888-298-7343 during regular business hours.
Yes! If you’d like information about any of our locations Aiden is happy to help.

Aiden currently works off of the Excalibur website, but you can also interact with her on your Audio device. Click to find out how to interface your Amazon Alexa or Google Home with Aiden.

Aiden’s information is sourced from internal proprietary data, the resources on our website, and curated from the breadth of our employees’ expert knowledge.

To Set Aiden Up on Your Audio Device Click Below.

Alexa Mobile
Alexa Desktop
Google Home